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Water in many cities has high amount of calcium deposits. This leads to build-up of minerals in coffee machines

How Contoso Ensures Excellence

  • For Standard Customers:
  1. Suggest to descale their coffee maker, which will fix the issue most cases.
  • For Commercial Customers:
  1. Suggest to install water filtration system
  2. Recommend using filtered water
  • For Premium Customers:
  1. If SLA is active, offer free installation of Water Filtration System by our front-line worker. This ensures that will never encounter the issue again.
  2. Create a work order which will be automatically scheduled by intelligent scheduling
  3. If SLA is inactive, ask if the customer would like a free manual water filter